6 Conversational UI Best Practices

This not only reduces the time to place an order but also makes the process smooth and hassle-free. Here are some of the best conversational design examples, following the principles of UI/UX design and adding value to the overall experience. With the advent of conversational UX, humans can be saved from mundane tasks, and their skills can be used in a more productive way.

  • The conversational interface designed to facilitate the interaction with customers leads to a conversation dead-end.
  • Before you go, though, we’d like to give extra focus to some highlights from this article for seamless bot development.
  • Technological advancements of the past decade have revived the “simple” concept of talking to our devices.
  • They make things a little bit simpler in our increasingly chaotic everyday lives.
  • They tend to operate within messaging channels like WhatsApp, Messenger, and Telegram.
  • The second one is voice assistants like Google Assistant, with which you can talk to provide input.

As a result, it enables people to interact with smart systems using simple voice commands. It is not uncommon for a user to use the live chat feature on a website or talk to a chatbot to accomplish a task. This practice not only helps in finding quick solutions but also improves the accuracy of information. Artificial intelligence , machine learning, and natural language processing are improving the quality of these solutions.

How to customize chatbot interface

Chatbots have evolved and have come a long way since their inception. Modern day chatbots have personas which make them sound more human-like. Conversational user interfaces mimic a conversation between humans by using a computer to carry out one end of the conversation. It uses natural language processing or decision tree logic to respond to user messages in a tone of voice that takes on human qualities, such as warmth and humor. The chief benefit of conversational interfaces in customer service is that they help create immersive, seamless experiences.

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It’s a good practice to start with a voice product if your project includes both a chatbot and a voice assistant. Cathy Pearl, Head of Conversation Design Outreach at Google, explicitly recommends that in her series of video tutorials on the topic. This is mostly because a voice product requires more effort and time to develop. So it’s only logical to deal with the hard task beforehand to finish with a piece of cake. We’ll start our Complete Conversational UI Guide by sharing with you How not to develop conversational interfaces. We should also underline that conversational UI is not a piece of software or separate technology.

For more on conversational AI

Giving your conversational ui examples a name would add a nice human touch as users would get the feeling of interacting with an actual person. While deciding the voice for your assistant, you should choose the personality that reflects your brand the best. To make your bot more lively and human-like, it would be good to give the bot some personality and some level of emotion.

  • Using NLP, conversational UI technologies not only strive to understand what humans are saying but also try to understand the context and intent of the sentence.
  • To achieve the best level of accuracy possible, it should be continuously updated and refined.
  • Hence, it’s much easier and more effective to reach customers on channels they already use than trying to get them to a new one.
  • With interactive websites, mobile applications, and voice assistants, the opportunities are endless.
  • The results can be presented in a conversational manner or in a more formal packaging with highlighted or summarized content.
  • To make your bot more lively and human-like, it would be good to give the bot some personality and some level of emotion.

Lark€™s chatbot is an app that dedicates itself to all these activities. Users can interact with their bot through text, voice, and button options. Dom€™s skills also include its ability to place orders through voice commands from users, making pizza ordering easier. Starbucks has also joined the conversation with their chatbot that makes ordering coffee a breeze. If you play Brawl Stars, you might have noticed that the actions of the player are responses to questions the interface asks the player. The mode of interaction is more “choose your own adventure” than a forced purchase funnel.

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And just like every conversation has a beginning, a flow, and different endpoints depending on the direction the conversation took, so does good UI. Since the user is presented with a lot of options at once, they are given the power to select the right time to take action. Apple uses icons on their iPhone home screen to direct users through the device. Nike recently teamed up with Snaps, a conversational AI, to respond to messages promoting its Jordan Brand.


Instead of asking detailed questions or sending out long forms, Erica asks for feedback subtly. Duolingo allows you to listen and repeat commonly used sentences. It also corrects you when you speak or type the wrong word and explains its correct usage. This way, you can learn a language with Duolingo through textual and voice conversations.

Conversational UI is not just chat bots and voice assistants

In other words, instead of searching through a structured graphical interface for information, users can tell the software what they need, and the software supplies it. It’s characterized by having a more relaxed and flexible structure than classic graphical user interfaces. This chatbot interface seems to be designed for a very specific user persona in mind. Its creators recognize their user base, understand customer needs, and address pain points of their users. Wysa uses soft and pastel colors, a friendly therapist penguin avatar, and many extra tools for managing your mental wellbeing.

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However, not everyone supports the conversational approach to digital design. Firstly, despite the hype, chatbots are still not that widely used. Hence, in many cases, using a chatbot can help a brand differentiate and stand out from the crowd.

WHO chatbot

In this blog post, we explore the concept of conversational UI further and discuss how it should revolutionize how we design conversations in applications. Google Assistant offers a similar way to receive constant feedback. A thumbs up and thumbs down emoji appear as quick reply buttons so users can respond at any point. This way, if the user isn’t satisfied with the chatbot’s response, they can send a thumbs down emoji or a feedback message. When users first come to chat with a bot, they can ask anything they want.


A chatbot user interface is the part of a chatbot that a user sees and interacts with. This can include anything from the text on a screen to the buttons and menus that are used to control a chatbot. The chatbot UI is what allows users to send messages and tell it what they want it to do.

  • The emergence of conversational interfaces and the broad adoption of virtual assistants was long overdue.
  • A lot can be learned from past experiences, which makes it possible to prevent these gaps from reaching their full potential.
  • Erica also displays a message, €œSee what Erica can do,” which shows all its functions when clicked upon.
  • When you continue, the bot welcomes you by your name, thus providing a personalized experience.
  • Not too long ago they released an update to their mobile app where you can practice your newly learned language skills with a bot.
  • Just remember that your chatbot will still need an AI engine or a bot framework.

A chatbot (sometimes also spelled “chat bot”) is a computer program that simulates human conversation through text or speech synthesis. Chatbots are commonly used in customer service or marketing applications to interact with customers. For example, Microsoft uses a customer service chatbot to troubleshoot common issues and answer frequently asked questions. Innovations in digital services and behavioral intervention have led to great strides in conversational interfaces in the past decade.

voice assistants

The single best advantage of this chatbot interface is that it’s highly customizable. You can modify almost everything, from chatbot icons to welcome messages. User archetype allows better predicting user behavior, identifying user needs, and building more efficient dialogues. You can even determine the personality types of your users with it if you wish. With everyone so crazy about personalization today , take some time doing Step 2 properly. Even if you’re not developing some industry-specific product (medicine, finance, etc. where a deep analysis and tons of research is a must), user modeling is critical.

What is conversational UI integration?

A Conversational User Interface (CUI) is an interface that enables computers to interact with people using voice or text, and mimics real-life human communication. With the help of Natural-Language Understanding (NLU), the technology can recognize and analyze conversational patterns to interpret human speech.

Since employees are no longer needed for some routine tasks (e.g., customer support or lead qualification), they can focus on higher-value customer engagements. Additionally, people are hard-wired to equate the sound of human speech with personality. Businesses get the opportunity to demonstrate the human side of their brand. They can tweak the pace, tone, and other voice attributes, which affect how consumers perceive the brand.